5011 San Mateo Blvd NE, Albuquerque, NM 87109 | 1 (505) 237-8000

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FAQs

For any information not covered here, please call our store at 505-237-8000 or visit us at 5011 San Mateo Blvd NE Albuquerque, NM 87109.

Do you service Long arms/ Industrial machines/ Multi needles.

We do service most Long Arms, if you are unable to bring it in we may be able to do an in house service, however there will be an extra charge for travel, and it may depend on where you are located. The same applies for both Industrial Machines, as well as Multi Needle Embroidery Machines. For more information feel free to call us at 505-237-8000.


How Much do you charge for service?

We will always do a free estimate (except for vacuums with water), in which we will call you and let you know what your machine needs before proceeding. We then have various price points we charge depending on the machine or type of machine. The price of the service may depend on if any additional parts are needed. However, our service fee will cover the labor cost so you only pay for the parts. For Small Mechanical Machines Service Fee will be $79.99, Small Computerized Machines will be $89.99, Medium Computerized Machines will be $99.99. For large and top off the line machines will be $149.99. For Specialty Embroidery only machines such as multi needles the price will range from $89.99 - $249.99. For Vacuums we charge between $49.99 - $69.99 which will cover labor but no parts. Special Carpet machines or vacuums that contain a water element will need to pay a $25 fee for an estimate. For more information feel free to call us at 505-237-8000.


Do you sell parts for machines?

Yes we do sell parts for some sewing machines. We are official Baby Lock, Brother, Juki, and Bernina Dealers and are able to order parts directly from the manufacturer as long as they are still available. If you are looking for a specific part on a different machine we suggest giving us a call at 505-237-8000, make sure you have the make and model number of the machine.


What machines do you work on?

We will work on most sewing machines and vaccums. We are official Baby Lock, Brother, Juki, and Bernina warranty centers. However we have worked with many other machines and may be able to work with yours, just give us a call with the name and model and we will let you know. For vacuums we are official Sebo, Miele, Riccar and Lindhaus warranty centers. However, we are able to service and work on other brands. For more information feel free to call us at 505-237-8000.


Do you sell vacuum parts/bags

We do sell both vacuum parts and bags. In store we carry bags and parts for Miele, Riccar, Sebo, as well as various other brands. To know if we carry what you are looking for, please call us at 505-237-8000, with the make and model number of your vacuum.


Do you sell used machines?

We do sell used machines, and they will be under our Ryan's one year guarantee. That will cover any manufacturing defects, it does not however cover any damage caused by use, or any wear and tear items. For more information feel free to come into the store at 5011 San Mateo Blvd NE Albuquerque, NM 87109.


Do you buy used machines or do consignment?

We do not buy used or do consignment. However, we do take trade-ins if you are looking to upgrade to a newer machine. The amount for a trade-in is dependent on your machine and what machine you are looking to get. We will only take one machine for trade-in. For more information feel free to come into the store at 5011 San Mateo Blvd NE Albuquerque, NM 87109.


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